To obtain a position utilizing my educational background and experience in mathematics and business.


Meredith College, Raleigh, NC
Bachelor of Science in mathematics with a concentration in business May 2005
Major GPA: 3.4 Overall GPA: 3.27


  • Computer Skills: SQL, Microsoft SQL Server Management Studio 2005 & 2008, HTML, Content Management, SalesForce, Typing (approx. 70 wpm), Microsoft Office: Excel, FrontPage, Photo Editor, PowerPoint, Publisher, Word, Outlook, Expression
  • Organized, prompt, creative, thorough, resourceful, cooperative, supportive, fast learner, detail-oriented, team worker


Iron Data, LLC
Raleigh, NC
Business Analyst
May 2010 through Present

  • Analyze the business processes of state government agencies
  • Determine how day-to-day tasks can be made more efficient
  • Configure online & intranet eLicense software to meet specific state government rules and statutes
  • Create and modify reports and online modules using SQL (i.e. statistical reports, rosters, grids, availability/listing/posting procedures) using Microsoft SQL Server Management Studio
  • Gather and document requirements for custom designs
  • Travel to different states to meet face-to-face with clients to interview them on their business processes
  • Present demonstrations of how the eLicense software functions and can meet the needs of current and prospective agencies

GFI Software
Cary, NC
Sales Support Specialist
May 2009 through January 2010

  • Respond to inbound phone calls and emails regarding quotation requests and purchase inquiries
  • Use online quote generator as well as Microsoft Excel to create and distribute quotes for software products via email, phone, and/or fax within a 2 hour time frame
  • Contact current customers regarding software maintenance agreements due for renewal
  • Process payments – receive payment information and forward to SOP Department
  • Document communication with customers using

Allegacy Federal Credit Union
Tobaccoville, NC
Member Service Representative Supervisor
February 2007 through May 2009

  • Manage day-to-day tasks of Member Service Representatives
  • Maintain team weekly and monthly schedule
  • Balance and maintain vault
  • Train other Member Service Representatives on vault balancing procedures
  • Perform daily transactions such as withdrawals, deposits, transfers, and payments
  • Handle money and balance teller drawers

Handyman Network
Raleigh, NC
Client Service Representative
June 2005 through December 2006

  • Manage Office Responsibilities: set customer appointments, quote jobs using client management computer software, answer general inquiries
  • Process incoming payments
  • Process Payroll
  • Create and mail customer correspondence letters
  • Check references for new applicants

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