Resume

Objective:

To obtain a position utilizing my educational background and experience in mathematics and business.

Meredith College, Raleigh, NC
Bachelor of Science in mathematics with a concentration in business May 2005
Major GPA: 3.4 Overall GPA: 3.27

Computer Skills: SQL, Microsoft SQL Server Management Studio 2005 & 2008, HTML, Content Management, SalesForce, Typing (approx. 70 wpm), Microsoft Office: Excel, FrontPage, Photo Editor, PowerPoint, Publisher, Word, Outlook, Expression

Organized, prompt, creative, thorough, resourceful, cooperative, supportive, fast learner, detail-oriented, team worker

Iron Data, LLC
Raleigh, NC
Business Analyst
May 2010 through Present

Analyze the business processes of state government agencies
Determine how day-to-day tasks can be made more efficient
Configure online & intranet eLicense software to meet specific state government rules and statutes
Create and modify reports and online modules using SQL (i.e. statistical reports, rosters, grids, availability/listing/posting procedures) using Microsoft SQL Server Management Studio
Gather and document requirements for custom designs
Travel to different states to meet face-to-face with clients to interview them on their business processes
Present demonstrations of how the eLicense software functions and can meet the needs of current and prospective agencies

GFI Software
Cary, NC
Sales Support Specialist
May 2009 through January 2010

Respond to inbound phone calls and emails regarding quotation requests and purchase inquiries
Use online quote generator as well as Microsoft Excel to create and distribute quotes for software products via email, phone, and/or fax within a 2 hour time frame
Contact current customers regarding software maintenance agreements due for renewal
Process payments – receive payment information and forward to SOP Department
Document communication with customers using SalesForce.com

Allegacy Federal Credit Union
Tobaccoville, NC
Member Service Representative Supervisor
February 2007 through May 2009

Manage day-to-day tasks of Member Service Representatives
Maintain team weekly and monthly schedule
Balance and maintain vault
Train other Member Service Representatives on vault balancing procedures
Perform daily transactions such as withdrawals, deposits, transfers, and payments
Handle money and balance teller drawers

Handyman Network
Raleigh, NC
Client Service Representative
June 2005 through December 2006

Manage Office Responsibilities: set customer appointments, quote jobs using client management computer software, answer general inquiries
Process incoming payments
Process Payroll
Create and mail customer correspondence letters
Check references for new applicants